Privacy Policy for Frank Thompson Hypnotherapy
At Frank Thompson Hypnotherapy, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our hypnotherapy services, whether online via Zoom or in-person at our practice in Saltburn, North Yorkshire.
By using our services, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
1. Information We Collect
We collect personal information in order to provide you with the best possible service. This information may include:
Personal Identification Information: Name, email address, phone number, and other contact information.
Health Information: Relevant medical history, addiction-related issues (such as gambling or cocaine addiction), and other health-related data necessary for providing personalized hypnotherapy services.
Payment Information: Details of payments for services rendered, including billing address, payment method, and transaction history.
Communication Data: Any communication you have with us via email, phone, or during Zoom sessions.
Technical Data: If you access our website, we may collect information about your device, IP address, browser type, and website usage.
We may also collect non-personal data such as feedback, surveys, or anonymous analytics.
2. How We Use Your Information
We use your personal information for the following purposes:
Providing Hypnotherapy Services: To offer personalized hypnotherapy sessions (via Zoom or in-person), including consultation, treatment, and follow-up.
Communication: To communicate with you about your treatment, schedule appointments, answer your questions, and send updates regarding services or promotions.
Payment Processing: To process payments for services rendered and manage your account.
Improving Services: To improve our services, including analyzing client feedback and preferences to tailor our offerings to your needs.
Legal Compliance: To comply with legal obligations and protect our rights.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may disclose your information in the following cases:
Service Providers: We may share your information with third-party service providers (such as payment processors or IT support providers) who assist us in delivering services to you. These third parties are contractually obligated to maintain the confidentiality of your data.
Legal Obligations: We may disclose your information if required by law or to protect the rights, property, or safety of our company, clients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
4. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We use encryption technology for sensitive data, including payment information.
Access Controls: Only authorized personnel have access to personal data based on their roles in providing services.
Secure Communication: For Zoom sessions, we use secure video conferencing tools that offer end-to-end encryption to protect your privacy during virtual sessions.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
5. Your Rights and Choices
As a client, you have the right to:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal data, subject to certain conditions, such as legal obligations.
Opt-out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Withdraw Consent: You can withdraw your consent to the use of your personal data at any time, although this may impact our ability to provide you with our services.
To exercise these rights, please contact us at the contact details below.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (such as web beacons or analytics tools) on our website to enhance your user experience, track usage patterns, and improve our services. You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.
7. Retention of Your Information
We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period may vary based on the type of information and legal requirements.
8. International Data Transfers
If you are accessing our services from outside the United Kingdom, please be aware that your personal data may be transferred to and processed in the UK. We will ensure that any international transfers of your data comply with applicable privacy laws and regulations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Frank Thompson Hypnotherapy
Email: hypnofgt@yahoo.com
Phone: +44(0)7726 903460
Practice Address: 6a Station St, Saltburn, N. Yorks, United Kingdom